Policies & Rules
BarberNow platform policies. Simple, clear, and fair for everyone.
BarberNow is currently in beta. Some features shown are prototype/demo features and may not represent live payments, real-time availability, or final policies.
All bookings require full upfront payment before the appointment is confirmed. The payment is held securely as a Protected Booking Payment and is only released to the barber after the 60-minute review window passes. If a complaint is filed, the payment status changes to Under Review until resolved.
Quick Rules Summary
Review Window
60 minutes after completion
Client Grace Period
15 minutes
Barber Delay Review
20+ minutes
Payment Type
Full upfront payment
Full Refund Window
24+ hours before